HEATHROW AIRPORT HAS CUT the amount of time it takes to deliver luggage from aircraft to carousels. Last year ground staff cut three minutes from the 37-minute average in 2009, one minute better than the airport's official target.
The slight improvement was in line with the government's focus on improving the experience for air passengers. The airport also claimed to have hit its security queue target, with 97.9 per cent of passengers transferring through in less than five minutes.
Heathrow's year-on-year passenger numbers were up 4.3 per cent in November, but most of BAA's other airports' figures were hit by the severe weather.
The Spanish-owned company blamed a 3.2 per cent drop at Southampton on the snow and ice that hit large parts of the UK. In November BAA's three Scottish airports recorded an overall 2.4 per cent drop, with Edinburgh the worst hit.