Rail passengers using the London North
Eastern Railway (LNER) east coast mainline will once again be able to walk
up and catch the train without making a reservation.
The company said it was relaxing the policy
introduced during the pandemic under which passengers were required to book a seat in advance.
This has now been replaced by a policy called
Seat Sure which means that most seats onboard will still require a reservation
but there will be up to two coaches of seats in economy and first class
available for those walking up.
The operator said the change was made “in order to provide
customers with more comfortable journeys on LNER services and give confidence
that trains will not be overcrowded”.
During the pandemic, LNER has rolled out an at-seat on-demand food
and drink service for standard class passengers and launched a customer loyalty
scheme, LNER Perks. It has also launched a new parking app allowing customers to
pre-book and pay for their space at LNER managed stations, with special rates
of £5 per day after 09:30 Monday to Friday.