SUITCASE problems are of course good news for some. Quick to see a positive news angle regarding BA and Heathrow baggage mover First Luggage have issued a press release pointing out that passengers do not have to drag their heavy items down to the airport, even when things are going smoothly. Whether it is a leisure or business trip their service enables travellers to send their suitcases ahead, without it ever passing through the hands of the baggage handlers who have caused so much disruption and frustration. By phone call or online, First Luggage say they will arrange to collect any bags before the day of departure and deliver them by courier service to the customer's destination in time for their arrival. A text message lets them know that it has arrived safely. The same applies for the return trip. It is all done with the help of FedEx. In the States, luggage-free travel is an accepted norm and the company believes that it will also catch on over here. Interestingly a league table compiled by the Association of European Airlines (judged on their lost luggage record) found Turkish Airlines to be the best performer with just four bags out of 1,000 lost or delayed, while among the worst were BA (24.1 per 1,000) and KLM (26.1 per 1,000). 20 million bags are lost by airlines worldwide each year.
http://www.firstluggage.com