THE HOTEL BOOKING Agents Association (HBAA) is drawing up new standard terms of business that will define responsibilities and obligations of hotels, venues and agents during the confirmation of meetings and events.
All members of HBAA will automatically subscribe to the terms as part of the association's Code of Conduct.
And the Meetings Industry Association (MIA) and Meetings Professionals International (MPI) are working together to raise standards by encouraging the adoption of the MIA's accreditation scheme, AIM.