BARCLAYS BANK HASmade "substantial savings" in its hotel spend, after appointing two staff members to work more closely with the firm's travel management company (TMC). The bank consulted TMC Hogg Robinson Group (HRG) when it created two new roles in early 2010: a business manager for hotels and a new hotel audit consultant.
The pair have continued to work closely with the TMC, which HRG said has improved supplier relations and policy compliance, as well as generated savings on total accommodation spend.
The bank and TMC say the relationship demonstrates a new way of working, and would encourage other businesses to consider a similar approach.
Michael Funnell, Barclays' procurement manager for global travel services, said appointing the staff in partnership with HRG had created more continuity with the bank's hotel programme. He said: "For other companies considering making a similar appointment, I recommend that it has to be in close partnership.
"There is no benefit employing a business manager for hotels and letting them work in isolation."
Funnell added that the relationship has continued to develop, to ensure Barclays "always" sees a return on investment.