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Frequent business travellers are more likely to “go rogue” and book travel outside their corporate travel programme, according to new research by technology firm Amadeus.
Amadeus UK commissioned ICM Research to survey more than 400 business travellers in the UK and Ireland who work for large companies and are regularly road warriors.
The report, entitled Amadeus Business Travel Insights: the 21st Century Business Traveller, found that one-third of travellers had booked their own travel arrangements during last year but this went up to 51 per cent for those who made 11 or more trips in 2012. There were also 18 per cent who booked out of programme at least five times during the year.
There were also mixed signals for travel managers with only 51 per cent of travellers fully understanding their companies’ corporate travel policy while 47 per cent said that their travel departments “neither helped nor hindered their business”. Another 15 per cent said that travel managers actually “hindered their ability to do business”.
The report found that 66 per cent of travellers could now use online booking tools to arrange their trips but only 34 per cent were currently able to book travel through their smartphones or tablet devices, such as iPads.
Other findings from the survey were that 51 per cent of respondents had to make changes to their travel plans during 2012 with 37 per cent having to change flights while on the road.
Diane Bouzebiba, Amadeus’ UK and Ireland managing director, said: “These findings clearly identify opportunities for travel departments to introduce new services and technologies that will deliver additional value to travellers.
“Over the course of this year, a particular priority for Amadeus UK is to help corporate travel departments better understand the emerging needs of the 21st century business traveller.”
The majority of travellers (62 per cent) also put convenience as their top priority when travelling ahead of costs (22 per cent) and comfort (15 per cent).
Just under a third of travellers (32 per cent) also said they wanted to have the ability to combine their business travel with holidays by extending their trips at their own cost.
Amadeus will be officially launching the report at next week's Business Travel Show with a keynote address on Tuesday 5 February at 13.30.