The German conglomerate
Siemens has announced it will now be supported by BCD Travel in an additional 38 countries, bringing the total
to 64 markets in the Americas and EMEA regions.
BCD and Siemens have worked
together since 1998, including in Siemens' most important travel markets of the
US and Germany. The contract for the expansion will run for five years.
Since December 2019, all
Siemens’ countries are being migrated to BCD systems in several implementation
phases. This allows for a global service model to be introduced for two-thirds
of the existing and new markets.
"BCD Travel has done a
great job in challenging circumstances – such as concurrently running complex
projects, while dealing with the Covid-19 pandemic – and has consistently
delivered the necessary resources. With innovative technology and customised
project management, we were able to meet ambitious timelines," said James
Kueng, head of global travel management at Siemens.
"We hope that this
will enable us to achieve a more consistent global set-up and at the same time
maintain the excellent BCD service quality we have come to expect.”
Lutz Nauert, senior vice
president global program management for EMEA at BCD Travel, said: "With
the new service model, we’re contributing to the digitalisation of Siemens'
business travel management. We’re working with a virtual platform that connects
all countries concerned and guarantees round-the-clock availability and multilingual
service.”
BCD will be using its Traveller
Identity Management technology to enable its consultants to recognise Siemens' employees whether they contact the TMC by phone, email, live chat or the
TripSource app.
The implementation,
including rolling out fully automated end-to-end travel and expense process
with Concur Travel & Expense for several countries, is expected to be
complete by summer 2021.