BTN Europe presents an overview of business travel and MICE predictions for this year
ExCeL London - 24-25 February 2021
Hyatt has introduced a new 48-hour minimum cancellation period across its hotels – following other major chains such as Marriott and Hilton which has already made similar moves.
The new minimum cancellation policy will apply to all bookings made or changed from January 1, 2018, onwards.
“Hyatt will implement a revised minimum cancellation policy that allows hotels to manage guestroom availability more effectively, including offering rooms and upgrades to rooms that would have otherwise gone unoccupied,” said the company, which operates more than 700 properties around the world.
“This new default cancellation policy requires guests to cancel their reservations at least 48 hours in advance to avoid a cancellation fee.
“Because each Hyatt hotel may continue to set its own cancellation policy based on local market dynamics and expectations, we always encourage guests to check the cancellation policy at the time of booking.
“It will continue to be transparently communicated at the time of booking and in guest emails.”
Hyatt added that World of Hyatt Explorist, Globalist or Lifetime Globalist members will still be able to cancel up to 24 hours before arrival even if the hotel’s cancellation policy is 48 hours.
Marriott and Hilton moved from a 24-hour minimum cancellation policy to 48 hours earlier this year.