Business Travel News EuropeBusiness Travel News Europe
Business Travel News Europe
  • NEWSOpen Menu
    • Accommodation
    • Air Travel
    • Ground Transport
    • Management
    • Meetings
    • On the Move
    • Payment & Expense
    • Technology
    • TMC & Distribution
    • Travel Procurement
    • Recent Issues
  • FEATURESOpen Menu
    • View All Features
  • CONVERSATIONSOpen Menu
    • Interviews
    • Q&As
    • Columnists
    • Podcasts
    • VIEW ALL CONVERSATIONS
  • RESOURCESOpen Menu
    • Business Travel Rebooted
    • Corporate Travel Index Europe
    • New Horizons – the 2022 sourcing guide
    • Online booking tools – the essential guide
    • The 2022 Hotlist
    • Safety First
    • Travel entry requirements
    • Sustaining the Future
    • Europe's Leading TMCs 2021
    • BTN Europe podcasts
    • Wheels in Motion
    • BTSEKO - CEO Interviews
  • EVENTSOpen Menu
    • Webinars
    • Business Travel Show Europe
    • Business Travel Awards Europe
    • Business Travel Accommodation Summit
    • Business Travel Tech Talk
    • Global Travel Risk Summit
    • Strategic Meetings Summit
    • VIEW ALL EVENTS
  • SUBSCRIBE
  • NEWSOpen Menu
    • Accommodation
    • Air Travel
    • Ground Transport
    • Management
    • Meetings
    • On the Move
    • Payment & Expense
    • Technology
    • TMC & Distribution
    • Travel Procurement
    • Recent Issues
  • FEATURESOpen Menu
    • View All Features
  • CONVERSATIONSOpen Menu
    • Interviews
    • Q&As
    • Columnists
    • Podcasts
    • VIEW ALL CONVERSATIONS
  • RESOURCESOpen Menu
    • Business Travel Rebooted
    • Corporate Travel Index Europe
    • New Horizons – the 2022 sourcing guide
    • Online booking tools – the essential guide
    • The 2022 Hotlist
    • Safety First
    • Travel entry requirements
    • Sustaining the Future
    • Europe's Leading TMCs 2021
    • BTN Europe podcasts
    • Wheels in Motion
    • BTSEKO - CEO Interviews
  • EVENTSOpen Menu
    • Webinars
    • Business Travel Show Europe
    • Business Travel Awards Europe
    • Business Travel Accommodation Summit
    • Business Travel Tech Talk
    • Global Travel Risk Summit
    • Strategic Meetings Summit
    • VIEW ALL EVENTS
  • SUBSCRIBE
Business Travel News Europe
  • Business Travel News Europe on Twitter
  • BTN Europe on LinkedIn
  • BTN Europe on Facebook
  • NEWS
    • Accommodation
    • Air Travel
    • Ground Transport
    • Management
    • Meetings
    • On the Move
    • Payment & Expense
    • Technology
    • TMC & Distribution
    • Travel Procurement
    • Recent Issues
    SubscribeBTN Europe NewsletterBTN Europe Magazine
  • FEATURES
    • View All Features
    credit cardsPayback on the cards?
    Fidelity takes return to travel step by stepFidelity takes return to travel step by step
    Six signs of business travel recoverySix signs of business travel recovery

  • CONVERSATIONS
    • Interviews
    • Q&As
    • Columnists
    • Podcasts
    • VIEW ALL CONVERSATIONS
    John Sturino, vice president of product and technology, EgenciaWhy 2022 will be the breakthrough year for virtual cards
    Deborah Potts Summit AdvisoryM&As: TMC takeover trend poised to continue
    Doing your due diligence on potential TMC partnersDoing your due diligence on potential TMC partners
  • RESOURCES
    • Business Travel Rebooted
    • Corporate Travel Index Europe
    • New Horizons – the 2022 sourcing guide
    • Online booking tools – the essential guide
    • The 2022 Hotlist
    • Safety First
    • Travel entry requirements
    • Sustaining the Future
    • Europe's Leading TMCs 2021
    • BTN Europe podcasts
    • Wheels in Motion
    • BTSEKO - CEO Interviews
  • EVENTS
    • Webinars
    • Business Travel Show Europe
    • Business Travel Awards Europe
    • Business Travel Accommodation Summit
    • Business Travel Tech Talk
    • Global Travel Risk Summit
    • Strategic Meetings Summit
    • VIEW ALL EVENTS
    Business Travel Show Europe

    Business Travel Show Europe is the place where

    Business Travel Accommodation Summit Europe

    September 2022, Virtual

    Entertainment Travel Summit London

    September 29 2022, Virtual

  • SUBSCRIBE

Accommodation

Struggle of disabled travellers revealed

By Molly Dyson / 9 October 2017 / Contact Reporter
Share

Research carried out by Amadeus reveals that although more than two billion people worldwide have accessibility needs due to disability or age, their requirements are not being full catered for by either the travel industry or the public sector.

The study found that one of the biggest barriers to accessible travel is inaccurate or incomplete information alongside a lack of skilled customer service. Travellers with special needs said they’ve come to expect their needs to be accommodated for as part of the mainstream at no extra cost.

Overall, study participants rated their travel experience and how it’s adapted to accessibility needs at 6.2 out of ten. The least satisfactory areas are railway stations (4.9), while the most accessible aspect of travel is accommodation (6.2). Trouble with trains could be the reason planes are the preferred mode of transportation by 35.9 per cent of respondents.

When asked what could improve travel accessibility, the most cited solutions were effective communication of relevant information and a responsive service with properly trained staff who can effectively address peoples’ accessibility needs. Furthermore, study participants agreed that the public and private sectors should work together to meet the expectations of travellers with specific requirements.

Alex Luzárraga, vice president of corporate strategy at Amadeus, commented: “Improving accessibility in travel means enhancing usability for all customers. Lifting barriers to travel, personalising the travel offer, using technology to further facilitate travellers’ experiences and creating more accessible infrastructure where people can navigate autonomously will benefit everybody.”

amadeus.com

More Accommodation
Related
Dublin IrelandEuropean hotel prices exceed pre-pandemic levels
AltoVita Founder, Vivi Cahyadi Himmel and Karolina SaviovaAltoVita adds geotagging to verify sustainability claims
CitizenM to open fourth London hotel this summerCitizenM to open fourth London hotel this summer

SPONSORED CONTENT

Don't let NDC take a backseat in 2022
Don't let NDC take a backseat in 2022By FCM Travel Solutions

Does New Distribution Capability have the power to deliver on new corporate travel priorities and... KEEP READING

More Accommodation

European hotel prices exceed pre-pandemic levels
AltoVita adds geotagging to verify sustainability claims
CitizenM to open fourth London hotel this summer
IHG plans growth in northern Europe through expanded partnership

VIEW ALL
  • Most Read
  • Most Shared
  1. Traveldoo put up for sale by Expedia Group
  2. Israel drops on-arrival Covid tests for passengers
  3. Study identifies the corporates best tackling air travel emissions
  4. Air France announces new business class cabin
  5. Gray Dawes adds PSNGR1 to booking tool options
  1. EU to remove mask mandate advice for air travel
  2. Global airline capacity back to 83 per cent of pre-Covid seats
  3. Travel managers foresee less travel long-term but more responsibilities
  4. Traveldoo put up for sale by Expedia Group
  5. European hotel prices exceed pre-pandemic levels
Business Travel News EuropeBusiness Travel News Europe
  • About us
  • Contact us
  • Advertise
  • EDITORIAL CALENDAR
  • Business Travel Show Europe
  • Business Travel News Europe on Twitter
  • BTN Europe on LinkedIn
  • BTN Europe on Facebook
BUSINESS TRAVEL NEWS EUROPE
NORTHSTAR TRAVEL GROUP
Business Travel News
  • About us
  • Contact us
  • Advertise
  • Editorial calendar
  • Editorial guidelines
  • Subscribe to BTN Europe
  • Subscribe to BTN U.S.
  • Subscribe to Travel Procurement
  • Privacy policy
  • Terms & conditions
Northstar Travel Group
  • Corporate travel
  • Business Travel Show
  • Business Travel Awards
  • BTN U.S.
  • The Beat
  • Travel Procurement

  • Travel Technology
  • Travel Tech Show
  • Phocuswire
  • Phocuswright
  • Intelliguide
  • Meetings & incentives
  • M&IT
  • AMI
  • ConventionSource
  • M&IT Awards

  • Retail travel
  • Travel Weekly
  • Travel Pulse

  • Northstar Travel Group
  • View all Northstar brands
BTNGroup
Business Travel News EuropeBusiness Travel NewsTravel ProcurementThe BeatBusiness Travel Show Europe
Northstar Travel Group
Copyright ©2022, Northstar Travel Media Ltd, The Epworth, 25 City Road, London EC1Y 1AA, UK
RRManagement rrtestprocurement