Elisabetta Gibertoni is the global travel and events senior manager for LivaNova and is a Business Travel Show Europe advisory board member. Business Travel Show Europe caught up with her for a few minutes about her company's travel programme challenges in the current geopolitical environment as well as her thoughts on responsible use of artificial intelligence. You can find her at the Business Travel Show Europe 24-25 June 2026 at Excel London.
___________________________
Register Now: Travel managers can register for free at www.businesstravelshoweurope.com
___________________________
Business Travel Show Europe: What impact is the current geopolitical tension having on your travel programme and planning for the rest of the year?
Elisabetta Gibertoni: Geopolitical instability is driving more short‑term planning, flexible supplier agreements and faster decision‑making, so building dynamic travel policies that can be adjusted in short time using risk and pricing data can be helpful rather than fixed annual plans.
BTS Europe: Has your focus on duty of care and traveller risk changed as a result and, if so, how?
Gibertoni: Yes. Duty of care has increased and is becoming more and more a data‑driven priority embedded across the travel lifecycle. The aim is to integrate real‑time risk intelligence directly into booking tools so that safety considerations may guide decisions upfront.
BTS Europe: In what ways are you already applying or planning to apply AI in your programme?
Gibertoni: AI is being used to improve traveller
information search to support their booking experience and find out
travel policy details. Starting with chatbot to move to more advanced
areas.
BTS Europe: Do you have concerns about AI that might prevent you from integrating it in your programme?
Gibertoni: The main concerns are data quality, transparency and maintaining human oversight in critical decisions. I believe in using AI as a decision‑support tool—not a decision‑maker—and focus first on controlled, low‑risk applications.
BTS Europe: Why are you looking forward to attending Business Travel Show Europe? What’s your number one priority?
Gibertoni: Business Travel Show Europe is the ideal place to exchange real experiences, discover practical innovations
and stay aligned with where the industry is heading. My focus is also
on peer conversations—real innovation often comes from shared
challenges.
BTS Europe: Please share a shortcut tip to more innovative travel management.
Gibertoni: Move from static policies to data‑driven, real‑time decision making—integrate booking, risk, cost and traveller experience data into one view so you can act faster, not just report better.