InterContinental Hotels Group has been hit by a cyber attack on its booking channels and other applications.
UK-based IHG, which owns 17 brands including Holiday Inn, Crowne Plaza and InterContinental, said that its systems had been “subject to unauthorised activity”, leading to its booking channels being “significantly disrupted” since Monday (5 September) and this problem was “ongoing”.
“IHG has implemented its response plans, is notifying relevant regulatory authorities and is working closely with its technology suppliers,” said the hotel firm in a statement. “External specialists have also been engaged to investigate the incident.
“IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident. We will be supporting hotel owners and operators as part of our response to the ongoing service disruption.”
The company emphasised that all hotels were still able to operate as normal and could take reservations directly. IHG added that a further update on the situation would be provided “as and when appropriate”.
A message to customers on the Holiday Inn website said: “At this time, you may have challenges booking a new reservation, accessing information about your upcoming reservations and accessing your IHG One Rewards account.
“If you have an urgent request for an upcoming stay or need to make an urgent reservation, you can call the hotel directly to make, amend or cancel a booking.”