There will always be travellers that will book outside of the policy, whether travel managers like it, or know about it, or not.
There are repercussions of not knowing about these travel arrangements and there are factors that causing more issues, such as changing traveller habits and some suppliers launching big book-direct advertising campaigns.
Yet while travel managers may want to manage unmanaged travel, they are also intrigued by the concept of open booking. The trend to mobile and empowering travellers to make their own bookings means more travel choice but at the expense of control.
For travel managers different sites can mean data fragmented and presented in different ways and a loss in efficiency.
In this webinar Herman van Waveren from Concur, Ian Ferguson from Business Travel Direct and Robert Daykin of Corporate Travel Partners explore how managers can balance travellers' desire to book with as much choice of content as possible and in the channel of their choice with the need for itinerary information and travel and expense data which all managed programmes need.
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