UK-based travel management company Meon Travel has appointed workflow automation platform Lokulus to help enhance customer service operations.
Meon Travel, which was ranked as the 24th largest TMC in the UK in 2025, said working with Lokulus would allow it to bring together communication channels, workflow automation and real-time insights into a single platform, which is able to prioritise and respond to customer requests more quickly and consistently.
Sam Orton, Meon Travel’s corporate general manager, said: “As our business continues to grow, we need our solutions to evolve in understanding the complexity, urgency and expectations of our customers.
“Lokulus stands out because it’s built specifically for TMCs. It gives us the visibility, structure, and confidence to manage enquiries more effectively, while also providing the reporting and insight we need to understand performance, identify trends and behaviour, and continuously improve our service.”
Lokulus already works with TMC network Advantage Travel Partnership to automate enquiry management – Meon Travel is also an Advantage member.
Alister Harris, CEO of Lokulus, added: “Too many TMCs are still relying on tools that weren’t built for travel. Lokulus changes that, bringing AI-driven automation and visibility directly into the heart of service operations, enabling teams to respond faster, more confidently and with full context from the very first interaction.”