Dutch airline KLM is offering a route planner app for passengers transferring at Amsterdam Schiphol airport.
It will be the first time an airline has used beacon technology to provide an indoor navigation service for travellers.
On arrival at Amsterdam Schiphol passengers can connect to the airport’s free wifi service and when passing one of the airport’s navigation beacons, passengers with the KLM smartphone app will receive a notification asking if they would like assistance finding their gate. The app then displays the route they need to take and the estimated time and distance to walk there.
KLM has been installing beacons at gates and lounges and along the hallways of Schiphol airport. The service is currently available for Android smartphones, and will be available for iOS phones by the end of the year.
Air France-KLM senior VP of e-commerce Martijn van der Zee, said: “Customer feedback, especially on social media, has told us that passengers, even experienced travellers, often worry about transferring to another flight. 67% of our passengers at Amsterdam Airport Schiphol are transfer passengers, and with this new service, KLM aims to improve customers’ travel experience,” he said.
Last month, Amsterdam Schiphol introduced free unlimited wifi access from anywhere in the airport terminal.
KLM.com