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September 2022, Virtual
September 29 2022, Virtual
Over a period of three months the Royal Mail Group (RMG) has increased the number of bookings made online to 84%.
RMG opted in June to make it mandatory for staff to make hotel bookings online in a bid to reduce costs. In the following three months, online adoption increased to more than double the industry norm, 40%.
Sam Welch, BSI’s head of account management, said this is a measure few organisations take, despite “the potential cost savings providing a powerful argument”.
Before working with BSI, RMG's online bookings were "negligible".
Vanessa Amissah, RMG’s procurement manager, said the company had recognised “the best way to take the organisation’s travel programme forward was to move our hotel bookings online” and was pleased with the results.
Welch said behavioural change from a telephone-based service to an online system can be a gradual process.
"Adoption [can be] levels built gradually through a combination of senior management sponsorship, engagement with booker communities and effective internal communication,” she said.
RMG, the parent company of Royal Mail, Post Office and Parcelforce Worldwide started has been working with BSI since November 2010.