Karhoo’s Chris Treadwell explains how Mobility as a Service (MaaS) has the potential to be a game changer in the loyalty space... KEEP READING

Looking at traveller data in new ways could help travel buyers create more relevant programmes... KEEP READING

Ulrika Rosen oversees the global travel programme for Tetra Laval. She explains how Tetra Pak, its food packaging and processing division, rolled out a... KEEP READING

Expedia Partner Solutions is the B2B brand within Expedia Group, and powers the hotel business of TMCs, airlines, top consumer brands, travel agencies... KEEP READING

BTN Europe asks a TMC, a consultant and a travel buyer if technology is best for rate audits or whether human input is needed... KEEP READING

In late 2017, a report by the RSA (Royal Society of Arts, Manufactures and Commerce) stated that artificial intelligence (AI) and robots could replace... KEEP READING

NPower’s Jo McQuade explains why digital transformation must never be at the expense of service, and the importance of constantly reviewing the... KEEP READING

Raketa is a finalist in this year's Business Travel Show Disrupt Awards. General manager Anatoliy Kuryumov told us about this new online booking tool... KEEP READING

As one of the five finalists who will battle for the trophy at next week's Business Travel Show Disrupt Awards, we caught up with John and Dee Lee from... KEEP READING

From mirroring to adapting your wardrobe and speaking more slowly, our experts share their top communication tips... KEEP READING

The use of social media by business travellers is growing. How should travel buyers respond to this phenomenon?... KEEP READING

Online self-booking tools are evolving slowly, despite travellers’ enthusiasm for them. So what’s obstructing their widespread use?... KEEP READING

Are we applying the same duty-of-care standards to IT security as we do to our travellers?... KEEP READING