NPower’s Jo McQuade explains why digital transformation must never be at the expense of service, and the importance of constantly reviewing the... KEEP READING

Raketa is a finalist in this year's Business Travel Show Disrupt Awards. General manager Anatoliy Kuryumov told us about this new online booking tool... KEEP READING

As one of the five finalists who will battle for the trophy at next week's Business Travel Show Disrupt Awards, we caught up with John and Dee Lee from... KEEP READING

From mirroring to adapting your wardrobe and speaking more slowly, our experts share their top communication tips... KEEP READING

The use of social media by business travellers is growing. How should travel buyers respond to this phenomenon?... KEEP READING

Online self-booking tools are evolving slowly, despite travellers’ enthusiasm for them. So what’s obstructing their widespread use?... KEEP READING

Are we applying the same duty-of-care standards to IT security as we do to our travellers?... KEEP READING

Start-ups outside business travel are working their way in to help make buyers’ lives simpler... KEEP READING

Buyers and TMCs should be filing overseas expenses under ‘risk’, urges Caxton FX’s CEO Rupert Browne... KEEP READING

While buyers can access a growing range of risk management services to help reassure staff, travellers also need to play their part... KEEP READING

Ali Hussain, chief innovation and technology officer at the ATPI Group, discussed how biometrics could shape the business trip of the future... KEEP READING

Some start-ups are promoting healthier habits, but how far can travel buyers influence their travellers’ lifestyles?... KEEP READING

Driving compliance is less about throwing the rulebook at employees and more about sending messages on the right channel, at the right time and even in... KEEP READING