Hear Nikki speak at the Business Travel Show on Wednesday 21 February at 1130-1230 in a buyers' only masterclass called 'Make your travel programme GDPR-compliant'.
How long have you been working in corporate travel?
I have worked in the travel industry for more than 20 years, starting my career working in hotels and front of house management, then I moved into corporate events and for the past six years I have been a corporate travel buyer.
What's the biggest change you've seen in that time?
The biggest change I've seen in the corporate travel industry is the shift from a travel manager-owned programme to a more traveller-centric programme meaning that the focus has shifted from a mandate and rule-based approach to understanding more of a travel needs approach balanced with a managed travel programme, including policies. Travellers are increasingly looking for self-service platforms that meet their requirements and where possible automation of processes.
What tips would you give to any new entrants (suppliers/buyers) into the industry?
The industry is diverse and ever changing and this makes it exciting; the ability to adapt and have an open mind is important in this disruptive marketplace. I feel that networking and industry affiliation is very crucial to our industry and would recommend that new buyers engage with peers as much as possible and expand their connections by attending industry events and conferences.
What's the biggest challenge the industry is currently facing and why?
Distribution of inventory and the capability of technology and agency partners to evolve quickly enough is a continuing challenge in a managed travel programme. There is still inconsistency in available technology and inventory distribution across the regions which is challenging. In addition, the availability, speed and accuracy of data is a big focus for us.
And what's the most exciting opportunity and why?
Our industry challenges also give us exciting opportunities. I am looking forward to the evolution of available technology partners, payment solutions as well the next generation travel disruptors. In addition, changes in legislation at a country and regional level will also bring new focus.
How are things going to look for travellers and travel managers/suppliers in two years' time?
A lot can happen in two years, especially with General Data Protection Regulation (GDPR) coming in May 2018, plus the current global political status and for the UK of course Brexit, all will have some impact on the travel industry. I think there are a great deal of unknowns at this point, but it is important to stay abreast of technological, political and legislative issues.
How important is data from your suppliers in shaping your travel programme?
Data is a valuable asset and is very important in terms of procurement activity and contract management, data is one of the components that help shape our programme.
What drives you mad about corporate travel? What would you put in Room 101?
Excel template travel profiles; these need to go into Room 101!