The latest annual Which? airport survey has named Luton as the worst airport in the UK for the third year in a row.
Survey respondents gave the London airport a satisfaction score of 35 per cent, citing bad customer service, long queues at passport control and poor facilities.
The results are based on responses from 11,265 passenger visits to UK airports, with the survey taking in a number of factors including queues and cleanliness.
Doncaster Sheffield airport was rated the best in the survey with an overall satisfaction score of 87 per cent. Passengers said they were happy with short queues, ‘excellent’ facilities and fast baggage reclaim. The airport has recently received public backing to extend its terminal and build an on-site train station.
Southend wasn’t far behind at 84 per cent, again because of short queuing times. Respondents also gave their approval of direct trains to the airport from Liverpool Street that take under an hour. The up-and-coming hub even beat Heathrow and Gatwick as a favourite for London passengers.
Stansted and Manchester’s Terminal 3 both received one star for passport control and security queues – even lower than Luton. Both airports also finished joint second from last with a score of 44 per cent.
Heathrow’s Terminal 5 achieved a score of 63 per cent, Birmingham got 61 per cent and Heathrow Terminal 3 got just 55 per cent.
which.co.uk