Strategic Meetings Summit London, 26 September,
September 29 2022, Kimpton Fitzroy London
Friday 30 September 2022, JW Marriott Grosvenor
Building on the success of its impressive Heathrow Clubhouse, Virgin Atlantic has opened a re-furbished facility at Narita, Tokyo”s international airport.
The new design means that the Clubhouse”s entire space has been opened up to create one large area but with different sections within this to provide privacy. The increased seating capacity means that there are now two sunken lounges that provide comfortable banquet seating and a raised sun deck seating area which means passengers will be able to get the most out of the natural light that floods into the area as well as having great views of the airport.
The whole concept is to try and make it uniquely Virgin, but at the same time Japanese.
A new ”welcome system”, which is being rolled out worldwide after its success at the flagship Heathrow Clubhouse, will feature to improve the passengers” arrival experience.
The ”welcome system” is an electronic guest entry system that provides accurate flight and customer information and can even enable the host to inform the passenger of the status of their flight before entering into the Clubhouse. The system will provide an effective and efficient tool to ensure that passengers spend more time inside the Clubhouse and less time queuing up outside.
In much the same way as at Heathrow, the Clubhouse has introduced a self-service snack station, which allows the passenger to have an increased choice of refreshments or the option to order from the kitchen if they prefer something more substantial.
Country manager of Japan, Paul Sands, commented: "Clubhouses have always been a great way for us to set ourselves apart from other airlines, particularly for a morning departure like the Tokyo one. Our passengers need a lounge that is going to work perfectly and let them get their business needs out of the way quickly and efficiently, but also allow them to be able to relax and soak up some of the unique Virgin atmosphere that is offered in our stylish Narita Clubhouse.”