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September 29 2022, Virtual
Malaysia Airlines will offer full refunds to any passengers booked on the troubled carrier who want to postpone or cancel their flight, following the crash of aircraft MH17.
The airline said passengers booked on a flight between now and the end of 2014 have until Thursday (July 24) to apply for a full refund.
“Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non-refundable tickets,” Malaysia Airlines said.
Legally, the airline is under no obligation to refund passengers as it has been meeting all safety requirements.
Last week’s crash comes only months after the search for Malaysia flight MS370 continues in the remote south Indian ocean off western Australia. That flight, from Kuala Lumpur to Beijing and with 239 people onboard, vanished on March 8.
That incident caused losses to grow at Malaysian during the first quarter of 2014. The carrier said it had made a net loss of £82 million for the three months compared to a loss of £51 million during the same period in 2013.
The losses came despite an 18 per cent increase in passenger traffic with fares dragged down by “excess industry capacity” and the company also being affected by a “disadvantageous cost structure” compared to its rivals in the region.