Dutch airline KLM has begun offering free wifi on all its European routes. Passengers can tap into “unlimited” internet access to send emails, listen to music or stream videos after logging in or signing up for the carrier’s Flying Blue loyalty programme.
Currently, half of KLM’s European fleet is equipped with this complimentary service. The airline announced on Wednesday (21 January) that it plans to expand coverage “in the coming years” to include all A321neo and Embraer 195-E2 aircraft, and “a portion” of its B737-800 fleet.
The aircraft servicing KLM’s European routes do not include in-seat entertainment screens, and the carrier said the free wifi service is “fulfilling a frequently requested feature by customers”.
Stephanie Putzeist, responsible for customer experience at KLM, said: “We listen carefully to what our passengers value and free internet has been on their wish list for some time… We are delighted to realise this now for our passengers.’’