Heathrow airport has cut the amount of time it takes to receive hold luggage after a flight.
Bags arrived on carousels on average 34 minutes after the plane touched down in October, an improvement on the 37-minute average for 2009. The airport’s goal is 35 minutes.
The improvement, however slight, is in line with the government’s focus on improving the experience of air passengers.
In June this year, the minister for transport Philip Hammond warned he expected Heathrow and other airports in the south-east to make better use of their existing infrastructure, after plans for a third runway were scrapped by the coalition government.
He set up a South East Airports Task Force, to explore measures to "help make the most of existing airport infrastructure and improve conditions for all users".
The airport has also delivered its target of keeping security queues to a minimum, with 97.9% of passengers through security in less than five minutes.
Heathrow’s passenger numbers grew by 4.3% in November, compared to the same month in 2009, but most of BAA’s other airports’ figures were hit by the severe weather.
BAA blamed a 3.2% drop in passenger numbers at Southampton last month, compared to November 2009, on the snow and ice that hit large parts of the UK.
BAA’s three airports in Scotland recorded an overall drop in passenger numbers last month of 2.4%, with Edinburgh the worst hit.
Colin Matthews, BAA’s CEO, said: “It has been a tough month for passengers with the worst snow for decades but people understand that safety comes first.
“We have invested in winter preparations and have worked around the clock to keep our airports running. But it is not just about clearing snow, it’s also about landing and take-off rates and weather at destination airports.”