Cathay Pacific has said it will honour first-class seats on its Hong Kong-Lisbon flights mistakenly sold at economy-class prices – the second such blunder within a month.
Tickets for flights from Hong Kong to Lisbon via London were sold for US$1,512 instead of the $16,000 usually charged for a similar journey, according to the BBC.
The carrier has said it will honour the tickets.
The news follows a similar mistake announced after the New Year in which customers were able to buy first and business-class tickets on flights from Vietnam to New York for $675. Cathay Pacific said on Twitter that it has decided to honour those fares, which it is not obliged to do.
A report from the BBC shows Cathay Pacific said in a statement that it was “looking into the root cause of this incident both internally and externally with our vendors”.
The mistake adds to a series of problems for the airline. It posted its first-ever consecutive loss-making year in 2017 and announced in October that the information of up to 9.4 million passengers may have been compromised in a cyber attack.