The aviation sector is flying blind due to a lack of up-to-date information, according to research by technology firm Progress Software.
A study of some 81 airline operations managers in 10 countries revealed that 89% don’t have access to real-time data for key performance indicators, such as missed connections and cancelled flights.
The survey also showed that only 15% of respondents said they always have access to the information they need to make decisions on time.
Joshua Norrid, VP travel and leisure at Progress Software, said that growing must become much more active and responsive in the way their operations meet customer demands.
“Now more than ever, business responsiveness means decision makers must have access to the right information at the right time to make the best decisions and reduce risk,” he said.
“This approach is the only way the airlines will survive and adapt to new business opportunities.”
However, 85% of the airline staff said that the information available to help with decision making is on the rise.
Norrid said: “The good news is that the majority of the airline industry is waking up to the importance of plugging key decision makers into a unified and interactive environment to view their operations.
“This gives them the ability to respond in real time to unexpected situations and improve their business… and analyse what is happening instead of what has already happened”
www.progress.com