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Macdonald Hotels & Resorts, the privately owned Scottish hotel company, has partnered with MICROS-Fidelio UK to provide a single inventory for Global Distribution Services (GDS) across its portfolio of 68 properties.
The OPERA Enterprise Solution that is to be used includes OPERA Reservation System, a company-wide inventory and reservation management tool for central reservations and global sales staff; OPERA Customer Information System, which gathers all data regarding guests, travel agents, source, group and company and can be shared by all properties to help customer relations; and OPERA Web Services to provide online room reservations and booking management capabilities for individuals and travel managers.
”We are absolutely delighted to be partnering with Macdonald Hotels to implement the first ever single inventory solution in the UK,” said MICROS-Fidelio UK managing director Frank Ward. ”Our data centre in Germany, and our range of industry leading products facilitates the exacting requirements of high profile hotel chains such as Macdonald Hotels.”