Travel intranets should put complex ecosystems and information into a simple one-stop-shop for travellers.
In this webinar Vanda Barandas, international support manager at Novabase says it is vital to involve various internal and external stakeholders and engage 'heavy users' when creating an intranet. She also advises of the hidden costs when it gets to the implementation stage.
Neil Parkes of KDS stresses the importance of user experience and whether an app is worth it and Amanda Murphy of Carlson Wagonlit Travel addresses how managers can get senior approval and some of the information that should be featured.
All three of the panellists agree that the measurement for success is traveller happiness.
