Business Travel News Europe
Business Travel News Europe
  • NEWSOpen Menu
    • Accommodation
    • Air Travel
    • Ground Transport
    • Management
    • Meetings
    • On the Move
    • Payment & Expense
    • Sustainability
    • Technology
    • TMC & Distribution
    • Travel Procurement
    • Recent Issues
  • FEATURESOpen Menu
    • View All Features
  • CONVERSATIONSOpen Menu
    • Interviews and Q&As
    • Guest columns
    • Podcasts
    • VIEW ALL CONVERSATIONS
  • RESOURCESOpen Menu
    • Travel Risk Outlook 2026
    • The 2026 Hotlist
    • The 2025 Travel Manager Salary & Job Satisfaction report
    • Spotlight Series: Ground transportation 2025
    • The 2025 Business Travel Sustainability report
    • Spotlight Series: Accommodation 2025
    • Europe's Leading TMCs 2025
    • Spotlight Series: Air travel 2025
    • The 2025 Hotlist
    • The 2024 Travel Manager Salary & Job Satisfaction survey
    • Spotlight Series: Ground transportation 2024
    • Ecosystem Play – the 2024 travel tech report
    • Navigating towards net zero
    • Taking Flight: Small & midsize travel programmes
    • Spotlight Series: Accommodation 2024
    • Spotlight Series: Air travel 2024
    • Meetings Management 2024
    • Spotlight Series: Travel management companies 2024
  • EVENTSOpen Menu
    • All BTN News Desks
    • Webinars
    • Business Travel Show Europe
    • Business Travel Awards Europe
    • Business Travel ESG Summit
    • Entertainment Sports & Media Travel Summit
    • Business Travel Tech Talk
    • Business Travel Trends Forecasts
    • Strategic Meetings Summit
    • Business Travel Lodging Summit
    • Global Travel Risk Summit
    • VIEW ALL EVENTS
  • SUBSCRIBE
Business Travel News Europe
  • Business Travel News Europe on X
  • BTN Europe on LinkedIn
  • BTN Europe on Facebook
  • NEWS
    • Accommodation
    • Air Travel
    • Ground Transport
    • Management
    • Meetings
    • On the Move
    • Payment & Expense
    • Sustainability
    • Technology
    • TMC & Distribution
    • Travel Procurement
    • Recent Issues
    SubscribeBTN Europe newsletters
  • FEATURES
    • View All Features
    SMM’s next evolution puts experience first
    Arcadis and FCM buck norm with decade-long TMC contract
    Cvent tech roadmap: Candy Land of AI upgrades

  • CONVERSATIONS
    • Interviews and Q&As
    • Guest columns
    • Podcasts
    • VIEW ALL CONVERSATIONS
    HRS: AI could cut corporate travel task costs by 75 per centHRS: AI could cut corporate travel task costs by 75 per cent
    Kayak clarifies position in the business travel marketplaceKayak clarifies position in the business travel marketplace
    Concur expands cross-border rail platform investmentConcur expands cross-border rail platform investment
  • RESOURCES
    • Travel Risk Outlook 2026
    • The 2026 Hotlist
    • The 2025 Travel Manager Salary & Job Satisfaction report
    • Spotlight Series: Ground transportation 2025
    • The 2025 Business Travel Sustainability report
    • Spotlight Series: Accommodation 2025
    • Europe's Leading TMCs 2025
    • Spotlight Series: Air travel 2025
    • The 2025 Hotlist
    • The 2024 Travel Manager Salary & Job Satisfaction survey
    • Spotlight Series: Ground transportation 2024
    • Ecosystem Play – the 2024 travel tech report
    • Navigating towards net zero
    • Taking Flight: Small & midsize travel programmes
    • Spotlight Series: Accommodation 2024
    • Spotlight Series: Air travel 2024
    • Meetings Management 2024
    • Spotlight Series: Travel management companies 2024
    Tools & ResourcesBTN Travel Management Tool BoxBTN AcademyBTN CommunitiesEurope's Leading TMCsBooking tools – the essential guideThe Spotlight SeriesThe HotlistThe Green ListTraveller Experience IndexCorporate Travel IndexGlossary of industry acronymsWhite Papers & Case Studies
  • EVENTS
    • All BTN News Desks
    • Webinars
    • Business Travel Show Europe
    • Business Travel Awards Europe
    • Business Travel ESG Summit
    • Entertainment Sports & Media Travel Summit
    • Business Travel Tech Talk
    • Business Travel Trends Forecasts
    • Strategic Meetings Summit
    • Business Travel Lodging Summit
    • Global Travel Risk Summit
    • VIEW ALL EVENTS
    7th Annual Government Travel Summit

    Convene, Arlington, VA - October 26, 2026

    14th Annual Business Travel Trends and Forecasts Toronto

    Sheraton Centre Toronto - 29 October, 2026

    3rd Annual Business Travel Tech Talk Boston

    Hyatt Regency Boston - 5 November, 2026

  • SUBSCRIBE

TMC & Distribution

A bad week for BA

By Stanley.Slaughter / 7 September 2005
Business Travel News on X

In early August BA announced its first quarter results. Pre-tax profits were up from £75m in the same period for 2004 to £124m and operating profits up form £129m to £176m.
Outgoing ceo Sir Rod Eddington commented: “These are good results despite a 37.4% increase in fuel costs.”
To senior BA managers those halcyon days, just five weeks ago, must seem like a different age.
A walk out by 1000 staff that paralysed its operations at Heathrow for several days and left thousands waiting for their planes has been highly damaging to the airline.
Not only did this dispute cost it a reputed £40m, there has been immense damage to the carrier's standing.
Even now travellers on short haul flights are served only with drinks although catering services  on long haul flights are largely back to normal. Customers are likely to remember these events.
That this dispute arose from the knock on effects of some half witted management decisions by it catering supplier Gate Gourmet can only be of minor consolation to the airline. BA has been the one to suffer publicly.
It would have been interesting to hear any of the conversations between Sir Rod and the managers of Gate Gourmet.
But the bitter fruits of that dispute are now coming home to a beleaguered BA. Its traffic figures released this week show a drop in passengers at a time when flying is generally buoyant. Air France KLM can boast of a “strong performance in passenger activity” with a “sharp” increase in traffic of 8.1% and a 5.1% rise in capacity.
Air France added, almost with glee: “The European network remained particularly buoyant in August, with traffic increasing by 7.4% for a 1.5% rise in capacity. Load factor improved by 4.0 points to reach a pleasing level of 72.8%.”
BA on the other hand, reported a 0.7% drop in passengers, the first such reverse since Augusts 2003 when the SARS scare was at its height.
The loss of passengers also saw its premium cabin, crucial to the carrier's profitability, suffer a 4.7% fall.
To make matters worse, BA suffered the indignity of seeing its passengers figures fall below those of Ryanair for the first time ever. It was not a point the Irish carrier and its provocative ceo Michael O'Leary – constant thorns in BA's flesh - were going to miss. Cleverly and painfully stealing an old BA advertising slogan, Ryanair claimed it was now the world's favourite airline.
But this was not the only indignity BA suffered in the week. At the start of this best forgotten seven days, another arch rival, Eurostar launched its new three-tier carriage system on its high speed trains from London to Brussels and Paris.
On launch day, selected journalists in London, Paris and Brussels had delivered to their offices the healthy breakfasts Eurostar premium passengers were now served en route.
It may not have been subtle but it made the point effectively: ‘You don't get this on BA at the moment.'
It was another reminder BA did not need as the deeper point Eurostar was making is that the train and not the plane is exerting increasing dominance the short haul routes between London and Brussels and Paris.
It is not just BA which is in its sights but also other operators like Air France, easyJet and BMI which do the Paris and Brussels routes.
What this might all mean is that Willie Walsh, the incoming ceo due to get his feet under the desk in October, could be facing far more problems than even he bargained for.
Shifting the airline's operation into the brand new Terminal Five at Heathrow may seem a piece of cake compared with fighting off rampant rail and air competitors. 

More TMC Distribution
Related
Finnair adds European routes as part of summer 2023 expansionFinnair expands 'Offers and Orders' to pilot agency platform
Online booking new platformLufthansa City Center debuts Atriis-based SME booking tool
Lufthansa A330Lufthansa to pilot 24-hour price ‘guarantee’ for NDC corporate bookings

SPONSORED CONTENT

Upper Class. Built for business.
Upper Class. Built for business.By Virgin Atlantic

The hours between meetings matter just as much as the meetings themselves. Time to prepare. Time to... KEEP READING

All your deliverables, delivered from the clouds
All your deliverables, delivered from the cloudsBy Virgin Atlantic

Feel the business... KEEP READING

Cathay Pacific: Elevating Your Business Travel Experience
Cathay Pacific: Elevating Your Business Travel ExperienceBy Cathay Pacific

As business travel accelerates, Cathay Pacific remains a leader, delivering seamless, end-to-end... KEEP READING

More TMC Distribution

Finnair expands 'Offers and Orders' to pilot agency platform
Lufthansa City Center debuts Atriis-based SME booking tool
Lufthansa to pilot 24-hour price ‘guarantee’ for NDC corporate bookings
Marriott and Spotnana unveil CRS integration

VIEW ALL
  • Most Read
  • Most Shared
  1. Two strikes set to disrupt Belgium’s flights and trains
  2. CWT Italy to cut 190 jobs as AI debate intensifies
  3. Crawley steps up as Amex GBT CEO following Long Lake acquisition
  4. Direct Travel ending TripStax third-party sales
  5. Italian air traffic control restored after widespread disruption
  1. Goodwings CEO to lead BT4Europe sustainability group
  2. Italian air traffic control restored after widespread disruption
  3. Corporate SAF demand could rise sixfold by 2030, says IATA
  4. CWT Italy to cut 190 jobs as AI debate intensifies
  5. UK government to review rising airport drop-off charges
Business Travel News EuropeBusiness Travel News Europe
  • About us
  • Contact us
  • Advertise
  • EDITORIAL CALENDAR
  • Business Travel Show Europe
  • Business Travel News Europe on X
  • BTN Europe on LinkedIn
  • BTN Europe on Facebook
BUSINESS TRAVEL NEWS EUROPE
NORTHSTAR TRAVEL GROUP
Business Travel News Europe
  • About us
  • Contact us
  • Advertise
  • Editorial calendar
  • Editorial guidelines
  • Subscribe to BTN Europe
  • Subscribe to BTN U.S.
  • Privacy policy
  • Terms & conditions
  • Do Not Sell or Share My Data
Northstar Travel Group
  • Corporate travel
  • Business Travel Show
  • Business Travel Awards
  • BTN U.S.
  • The Beat
  • Travel Procurement

  • Travel Technology
  • Travel Tech Show
  • Phocuswire
  • Phocuswright
  • Intelliguide
  • Meetings & incentives
  • M&IT
  • AMI
  • ConventionSource
  • M&IT Awards

  • Retail travel
  • Travel Weekly
  • Travel Pulse

  • Northstar Travel Group
  • View all Northstar brands
BTNGroup
Business Travel News EuropeBusiness Travel NewsTravel ProcurementThe BeatBusiness Travel Show Europe
Northstar Travel Group
Copyright ©2026, Northstar Travel Media Ltd, New London House,172 Drury Lane, WC2B 5QR
RRManagement rrtestprocurement