The Institute of Travel Management
(ITM) has launched the second phase of its Payment Services Directive (PSD2)
campaign to steer industry collaboration and consistent guidance for travel
buyers on the complexities of Strong Customer Authentication (SCA).
In the first phase, a group of 18 stakeholders
representing
card payment providers, TMCs, OBT, GDS suppliers, legal advisers and travel
buyers looked
at the types of payments and bookings that require SCA.
The second phase will share further
insight into SCA exemptions alongside actionable steps that travel managers can
take to prepare and educate their travellers.
“Whilst PSD2 doesn’t officially come
into effect until 14 September, suppliers can start switching on SCA from May
onwards, and the timing is entirely up to each hotel, airline or car hire
provider in the chain. The clock is ticking, but it’s like a relay race as
everyone in the supply chain needs to be in place to pass the baton, because so
many business travel transactions have several intermediaries in the payment
journey,” said Scott Davis, ITM CEO.
He added, “The ITM taskforce will now
press on with phase two which is very much focussed on giving buyers the
resources and knowledge they need to minimise any disruption from SCA to their
travellers, bookers and programmes as business travel returns post-Covid.”