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Payment & Expense

Emirates launches direct payment option

By Mark Frary / 5 July 2021 / Contact Reporter
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Emirates has announced the launch of Emirates Pay, a new method for buying air tickets that allows customers to pay for tickets on the airline’s website directly from their own bank accounts rather than via a debit or credit card.

The system, similar to systems such as Apple and Google Pay, has been developed by the International Air Transport Association in partnership with Deutsche Bank and is available in Germany and the UK. 

The airline said Emirates Pay “offers a cost-competitive payment alternative with faster settlement times, supporting enhanced airline liquidity as well as reduced payment fraud”. It will also allow the airline to have a closer relationship with its customers.

Michael Doersam, chief financial officer at Emirates said: “We’re pleased to be the first airline to roll out this new account-based solution for our customers. Customers who don’t have a credit card, and those already using direct payments for other purchases, will welcome the simplicity and security of this method when making travel purchases.”

Christof Hofmann, global head of corporate & payment solutions at Deutsche Bank said: “The launch of Emirates Pay not only sends a very positive message to all of us that the airline industry is putting Covid behind, but more importantly that Emirates is clearly focused on improving client experience at the transactional level when moving into a brighter, post-Covid world.” 

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