BTN Europe presents an overview of business travel and MICE predictions for this year
ExCeL London - 24-25 February 2021
"Fully customised solution" - TMC claims
American Express has launched its new web portal eXplore in the UK.
The travel management company (TMC) said the new tool was a "fully customised solution" serving both the corporate and travellers and was "unique" on the market.
American Express launched eXplore earlier this year in the United States, Canada, Australia, Germany, Norway, Sweden, Denmark and France.
It plans to roll it out in other markets across Europe, Mexico and South America throughout the rest of the year and into next.
Amanda Daborn, Amex's vp head of client management for the UK and Ireland, said eXplore was "essentially a global portal with a single entry point for multiple links."
It was an "outlet to communicate directly with employees" which would save corporates both time and money.
Ms Daborn said it provided one single gateway for customers to access their travel products.
She said it could be customised "like i-Google" and Amex was currently talking with UK clients "to establish where it is of value to them".
eXplore will drive compliance and "maximise" savings by driving more bookings online, she said.
"In the current environment, savings are more critical than everything else. By having all the services at one single point of entry, it will drive more bookings online," she said.
There was also the element of "visual guilt" when bookers saw the range of options and this was likely to make them pick the less expensive fare.
Ms Daborn said eXplore was available to corporate to fix into the company intranet for their travellers to use.
For the travellers, it had the facility to track their whereabouts, enable them to change itineraries and also gave them access to card statements.