Travel buyers have called for more transparency between airlines and the business travel industry after US carriers changed domestic fares without notice.
Members of the Global Business Travel Association (GBTA) said they were “frustrated” with United, Delta and American after all changed fare structures on multi-city trips without any advance communication with corporate travel managers.
GBTA said this “represents a major faring change” requiring transparency throughout the industry.
In a statement the organisation said active communication is “necessary and vital”. “GBTA believes there should be full transparency with regard to any changes before and during the travel experience, including new supplier policies or travel process time and delays.
“Both business travellers and travel buyers should have access to clear information across the spectrum as to how prices are determined, how to deal with delays, cancellation policies and how to lodge complaints.
“Going forward, GBTA will continue to work with the airlines, our members and other organizations to ensure buyer voices are heard on key issues related to transparency and competition.”
GBTA added it would survey members to confirm the issue has been resolved to their satisfaction.
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