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Marriott Rewards members will now benefit from pre-arrival destination information when they book a stay through a travel agent or travel management company.
Five days before the check-in date, customers will receive an ”At Your Service” e-mail that includes local area information on transport, weather, restaurants and bars, as well as directions and maps.
2,800 hotels worldwide offer the service, including JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels & Resorts, Courtyard, SpringHill Suites, Fairfield Inn, Residence Inn and TownePlace Suites.
”Marriott International has a longstanding practice of treating travel agents as business partners,” said Marriott International president of travel industry relations Fred Miller. ”this new pre-arrival functionality allows travel agents to serve their clients better and further demonstrates Marriott”s ongoing commitment to the travel agent community,” he added.
Other features of the At Your Service programme include what the company calls a ”virtual concierge”. This involves various services that are available to book prior to arrival, such as spa treatments, room service upon arrival, early or late check-in and complimentary amenities such as floor location.