ExCeL London - 30 Sep - 01 Oct 2021
18 October 2021 - Virtual
28 October - London, UK
Starwood, Marriott, Hyatt and Intercontinental branded hotels have been hit by a malware attack.
The security incident could have affected the payment card information of travellers who used cards at point-to-point sale terminals, such as food and beverage outlets at certain properties.
In a statement HEI Hotels and Resorts, which manages the affected properties, said it saw malware installed on the payment processing systems at the properties, “designed to capture payment card information as it was routed through these systems”
“HEI Hotels & Resorts (“HEI”) recently became aware of a security incident possibly affecting the personal information of some customers who made payment card purchases at point-of-sale terminals, such as food and beverage outlets, at certain HEI managed properties.
“As a precaution, we are providing this notice, on behalf of our hotel property owners, to make potentially affected customers aware of the incident and call their attention to steps they can take to help protect themselves.
“We take the security of personal information very seriously, and sincerely apologise for any inconvenience or concern this incident may cause,” the company said.
A full list of the affected hotels, along with the dates during which data may have been compromised at each property, can be seen here.
HEI added: “We are pleased to report that the incident has now been contained and individuals can safely use payment cards at all of our properties.”
The incident is the latest in a raft of data breaches, affecting hotel groups including Hyatt,Hilton and Starwood.