It is not a question of if but when the next terrorist incident like the attacks in Brussels will happen. The March bombings targeted travellers and the disruption and fear they caused still continue.
In this webinar Drum Cussac's Bob Thompson describes the stages of an incident, what response is needed at each point and practical advice for dealing with a crisis. The immediate reaction of both the travel manager and traveller is important as well as the response at various time periods in the aftermath.
Calum McDougall from TMC Reed & Mackay also shares a timeline of how a TMC would respond during an emergency and the communication challenges it faces with corporate travel teams.
The webinar concludes with Matthew Harding, Drum Cussac considering what is an appropriate level of duty of care and business resilience.
What is clear is that preparation is essential.
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