Technological developments have made it easier for travel managers to gain more data, make better decisions and get a different type of service from suppliers.
During Business Travel iQ's Smart Travel Management conference Eoin Landers, Concur; Susan Hopley, The Data Exchange and Daniel Raine, HRG discussed why the human element is still needed among these technical advances and what buyers can do to get more than just historical data from travel management companies.
The panel also questions the return on investment and value travel managers get from travel management companies, online booking tools, GDS and your own internal resources.