Changing competition, oil prices and taxes are impacting the airline industry while they do all they can to please their loyalty members and frequently-travelling road warriors. Airlines are no longer as easy to deal with as they perhaps once were and all carriers, whether low-cost or legacy, are learning to deal with new models and demands.
The panel in this BTiQ webinar, Asif Bashir, Ole Mortensen and Mark O'Brien, still see a value in travel managers negotiating rates with airlines and maintaining the human element of contracting.
Watch the webinar recording below to hear tips on how to arrange deals with carriers, set up route deals, what can and cannot be included in the fare and how to manage the increasingly challenging problem of ancillaries.
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