During this Business Travel Show session Ed Waite, vice president travel services at Barclays details how he built an in-house online booking tool that ended up being much more than somewhere to book a trip. What started as a data building exercise resulted in a go-to platform that links up several company departments and became a vital resource for employees.
Fellow panellist Albert Taras of TCG Consulting mentions other companies that have used technology to become more strategy-focused like Ed and the pair agree that a regional approach can be best for large businesses.
But not everyone has the budget for an in-house system and many opt for TMC technology. Julian Mills, ATPI and Fiona Hastings, KDS agree that it is now easier to switch to a new platform than it was five years ago. But buyers need to think about more than the cost.