Three travel buyers have devised a seven-step plan to communicating changes in a travel policy.
Henrik Lundberg, manager of group procurement at ISS; Michael Munoz, global procurement leader at Pepsico Europe and Richard Sebald, manager of meeting and travel service at BearingPoint share their blueprint in the video below, recorded for Business Travel iQ.
The process starts with preparation and how to establish a fact base and moves onto what buyers can do to determine the strategy.
With lots of advice in between, it ends with guidance on conducting negotiations and implementing the changes.
Should there be a stricter model for this kind of communication between the travel manager and employees? The group of three, together with Richard Viner, Egencia's director of global sales and strategic accounts, outline the key reasons for a firmer approach.