Start-up booking platform Spotnana has launched a ‘white glove’ service for VIP travellers known as Seat 1A, the company announced on Thursday (16 February).
The new offering will provide a “personalised, proactive white-glove service” to VIP travellers (and their travel managers) with “instant 24/7 access” to a dedicated team of Seat 1A travel agents via phone, chat and email channels.
The service also includes personalised travel booking, “proactive” trip management – including quality checks 72 hours before departure, disruption assistance, waitlist monitoring for sold-out flights and lost luggage assistance – and premium experiences, such as early check-in and late check-out at hotels, flight and hotel upgrades and food and beverage credits.
Seat 1A users can be “easily designated” within the TMC’s online booking tool, with no limit to the number of VIPs that can be assigned within a company.
According to the company, VIPs will also have access to an optional digital request form that allows them to submit requests directly to a senior travel agent.
Fees for the service will be charged at a flat rate per trip. There are no additional fees for contacting the team, regardless of the number of times a trip needs to change.
“Although many travel management companies offer a VIP traveller program, our technology enables us to deliver a service experience like no one else,” said Spotnana CEO and founder Sarosh Waghmar via a statement on the company’s website.
“We’re uniquely able to save travellers’ valuable time and provide a personalised service experience because our agents have instant access to profiles, policies, trips, negotiated rates, preferred properties, unused tickets, and more,” he said.