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American Express Enhances Data Offering for Multinationals

By JoAnn DeLuna / 25 May 2017 / Contact Reporter
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American Express Global Client Group members gain more in-depth reporting capabilities through Commercial Insights, a new reporting suite within the card network's @ Work Reporting tool, global head of data strategy and insights for Global Commercial Services Iwao Fusillo told BTN. Commercial Insights is available free to Amex Global Client Group's more than 100 multinational corporations, which conduct business in more than 30 countries.

While @ Work Reporting offers standard reports with line item detail, it's up to a company auditor to look through the reports to find unusual spend patterns. Commercial Insights automatically flags unusual spending—for example, if a corporate card is used at a retail establishment over the weekend near the cardholder's home, or if it's used at a restaurant that's actually a gambling establishment, Fusillo explained. Clients can work with Amex to determine which managers see individual cardholder data.

"The average size of these programs have tens of thousands of company cards in the hands of employees, which is very difficult for a department [auditor] within a multinational company to constantly scan for these things," he said. "[We] identify the cohorts of employees and leave it to the company to action or investigate."

Additionally, Commercial Insights provides dashboards for companies to benchmark their spend against similar companies by details like specific routes, average cost per mile, specific booking timeframes and, for hotel stays, average daily rates or weekday versus weekend stays. It also suggests policy changes based on the data, such as mandating travel be booked more than 21 days in advance. @ Work Reporting offers more general data, like spend by air, hotel or car, as well as per carrier spend, and it is up to managers to derive their own conclusions.

"The dashboards allow the client to simulate different scenarios [to see] where they can save money. It's up to the client if they actually want to change the policy or not … for example changing the booking window for the proportion of air tickets that are [booked] within or outside the seven days of flight, class of travel or direct versus indirect flights," Fusillo said.

Commercial Insights also integrates some of the "largest providers" of expense management but only for a limited number of clients, according to Fusillo. He declined to name the expense providers.

Fusillo said bringing in travel management company data is "complex, but I do think it will be a future offering. Enough clients have been asking for it."

To develop the tool, 40 data scientists last year manually examined the client transaction data of 12 clients, combined merchant location data and conducted Internet searches to look for patterns. They kept a global database of questionable merchants and added clients' questionable merchants, Fusillo explained. Amex then developed algorithms to automate the data insights process. Fusillo will continue to work with clients in a similar capacity to inform future releases of Commercial Insights.

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