An independent body set up to scrutinise and challenge Heathrow airport to ensure its plans meet consumer standards has appointed a new chairman.
Jeff Halliwell’s appointment to the Consumer Challenge Board (CBB) has been confirmed by the UK Civil Aviation Authority (CAA), Heathrow Airport Ltd and the Heathrow airline community.
The CBB will have a particular focus on scutinising Heathrow’s plans for the next review of the charges airlines pay for using the airport (the H7 review).
These charges are regulated by the CAA as Heathrow is deemed to have “substantial market power”.
The CCB will scrutinise Heathrow's plans as part of the process. It will advise on the effectiveness of the airport's engagement with consumers and whether their needs are sufficiently reflected in the airport's business plans and operations.
Richard Moriarty, director of consumers and markets at the CAA, said: “We regulate airport charges at Heathrow to protect consumers and make sure they get a fair deal and good service when flying. It is therefore vital that the airport understands the needs of consumers and reflects those needs in its business plan for the coming years.
“The CCB will play a crucial role in making this happen - providing regular independent advice and challenge to Heathrow so the consumer's voice is heard. Jeff brings a wealth of consumer-focused experience to the role of chair and we look forward to working closely with him and his CCB colleagues.”
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