British Airways has reportedly cancelled more than 2,000 tickets to Tel Aviv and Dubai because they were sold at incorrect and ‘excessively’ cheap prices earlier this month.
According to the BBC, Travel Up Group CEO Ali Shah said his own and up to five other travel agencies sold tickets through a mistake made by the airline. While Shah says 2,000 of his own customers had been affected, BA has not said how many others might have had their tickets cancelled.
Flights normally costing more than £200 were reportedly advertised through third party agents at £1 plus airport taxes between 1745 on 11 June and 1100 the following day.
BA has apologised to affected passengers and is offering them a full refund and a £100 voucher. It confirmed that only those who had purchased tickets through travel agents had been given the wrong price.
Customers who have had their tickets cancelled have told the BBC that BA’s actions have left them out of pocket on expenses related to changing their plans.
One angry customer said: “If I wanted to cancel my tickets I wouldn’t have been able to, but it seems like they can just do whatever they want.”
A BA statement said: “Errors like this are exceptionally rare, and if they do occur, under contract law, there is no binding contract between the parties. We have apologised to customers and offered a gesture of goodwill.”