BTN Europe presents an overview of business travel and MICE predictions for this year
Virtual Event - 1 October 2020
ExCeL London - 22-23 June 2021
Safety issues are the biggest concern for business travellers when on trips, a study published by GBTA has found.
More than 50 per cent said they were concerned of the location of their hotel and 36 per cent cited airline safety records as their number one concern.
The study, The real risk of business travel, surveyed more than 550 business travellers and identified the top disruptions and concerns travellers encounter while on trips.
It aimed to provide buyers, with data that can help them uncover new methods and policies to help their travellers.
The study found weather delays and missing flight connections to be of concern to many business travellers. It also showed 35 per cent of travellers didn’t know who to call if a safety issue arises.
GBTA’s vice president of research, Joseph Bates, said: “Delays, cancellations and mechanical issues are an unfortunate, unpredictable aspect of business travel.
“Travel managers face all of these challenges and leading companies are working to address these issues,” he said.
The study showed almost half of the respondents (46 per cent) said their company does not provide travel insurance or assistance services and have not purchased these benefits from an outside agency.
“It’s important for individuals to feel confident in their travels, whether for business or leisure,” said insurance provider Travel Guard’s, senior VP of sales, Scott Ackerman. “To learn that business travellers have concerns about their safety, in addition to worries about disruptions could derail their plans.”