Many companies have made the shift from offline to online booking. But the tool that was first implemented may not be working out how you expected for the travel programme and travellers.
In this case study interview Martin Lumber, facilities manager at Rathbones, talks about the initial pains that came with moving to online booking and whether these continued when the company switched to another platform.
The transition put Martin's travel policy and travel management company partnership into perspective and has changed the way he works with suppliers.
But it is his focus on the user experience and training that has helped Rathbones reach a high compliance rate.