Getting a travel programme off the ground, or reinventing the current one, requires thinking about what a policy needs to entail for the benefit of both the company and travellers.
In this session Institute of Travel and Meetings CEO Simone Buckley and former Omnicom travel category manager Nicola Lomas summarise the essential questions buyers need to answer.
This video is part of a series covering the fundamentals of travel management, filmed at the Business Travel Show 2015.