I N C I D E N T A L L Y: Call Centre Madness
ABTN is getting fed up with call centres phoning us completely out of touch with what is going on. In the ”the good old days” one could ring a number and perhaps find a Scottish voice at the other end. At least you could ask if Rangers/Celtic had been knocked out of some cup.
Now if you phone your local bank you can have a real problem.
”Can you put me through to the front desk please?”
”Sorry but I can”t do that.”
”You must be able to.”
”Sir I can assure you that I can deal with all your problems.”
”Well then, did I leave my gloves on the counter when I called in an hour ago?”
We are still waiting for a response!
The friendly banks.