9 December 2021, Virtual
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Travel and expense technology provider Serko has announced that its Zeno platform now incorporates end-to-end NDC booking capability through the Qantas Distribution Platform (QDP) following a pilot programme with CT Connections.
The new capability means Serko’s TMC partners now have the option to access Qantas airfares in Zeno through either their existing GDS connections or through the direct QDP solution.
Darrin Grafton, CEO of Serko, commented: “The introduction of this capability with Qantas is another milestone in Zeno’s NDC roadmap of richer content and personalised offers that positions Zeno as the fastest and easiest way to book corporate travel, giving our TMC partners maximum choice and capability to ensure their offerings remain highly competitive.”
Australian TMC CT Connections worked with the Zeno NDC team to develop the capability.
Ryan Potts, head of customer experience at CT Connections, said: “With our core technology mantra of innovation by integration, our team have worked tirelessly over the last 12 months with our partners to be able to hit this milestone of the first live Qantas NDC booking via the Zeno platform.”
According to Serko, the ability to book via the QDP extends from a personalised interface through to integration with mid-office system Tramada.
Susan Enners, country manager for Australia and New Zealand at Tramada, said: “Zeno’s direct connection to QDP and integration with Tramada will bring NDC bookings to life for the majority of Australian and New Zealand TMCs... Tramada has developed a way to harmonise NDC and non-NDC bookings into itineraries, invoices, reporting and more to enable a single, consistent workflow for travel agents.”
Zeno is offered in the UK by ATPI.