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Flight Centre Travel Group’s (FCTG) corporate brands have partnered with flight delay prediction service Lumo (formerly Flightsayer) to deliver disruption forecasts to clients.
Brands including FCM Travel Solutions, Stage and Screen, cievents and Corporate Traveller will utilise Lumo’s service to warn clients of potential flight delays.
Lumo uses machine learning to predict delays weeks, days and hours ahead of scheduled departure, allowing travellers and bookers to make itinerary changes and proactively manage potential disruption.
Clients will be able to choose how to configure the Lumo integration depending on their needs and travel programme, which can be done through email, mid-office integration or a dashboard. Once Lumo receives the flight information, it can inform the client of the likelihood of disruption.
Charlene Leiss, president of FCTG’s corporate brands, said: “At the core of what we do is getting business travellers where they need to be, when they need to be there. The ‘when’ is critical in the corporate travel world, as these trips are planned around meetings, events and must-attend conferences. Partnering with Lumo provides the teams with an important tool to help minimise, or ultimately avoid, flight disruptions. Getting our customers there on time is one of the most important roles we play in their travel plans.”
Bala Chandran, co-founder and CEO of Lumo, added: “Lumo is excited to officially kick off our partnership with Flight Centre Travel Group. The corporate brands of FCTG have a global reach and an openness to working with cutting-edge technology. We are both interested in providing business travellers unique visibility into the future and empowering them to make their own trade-offs regarding flight delay risks and take proactive action in avoiding disruptions.”