has developed a tool to automate miscellaneous change order processing
for travel management companies, the travel technology provider
MCOs are issued when a flight ticket is exchanged for a
lower fare, with travellers being credited for the residual amount.
FairFly's AutoMCO tool, TMCs can queue passenger name records into the
tool when they are exchanged, which then will validate data, issue an
MCO and direct residuals via the preferred process.
The tool is
aimed at helping TMCs as they "are struggling with a severe labour
shortage", according to FairFly founder and CEO Aviel Siman Tov.
company noted that issuing MCOs can be a time-consuming process for
agents and can also be costly on a financial level, with improper
issuance resulting in agency debit memos.